Salesforce.com is a leading cloud-based customer relationship management (CRM) platform that offers a wide range of tools and solutions to help businesses manage their customer relationships, sales processes, marketing campaigns, and more.
Manage leads, opportunities, accounts, contacts, and sales pipelines effectively. Features include lead scoring, opportunity tracking, sales forecasting, and workflow automation.
Provide excellent customer service with features like case management, knowledge base, omni-channel support, and service level agreements (SLAs).
Create personalized marketing campaigns, track customer interactions, and analyze campaign performance with features such as email marketing, social media management, customer journey mapping, and analytics.